Join a session your technician has started, chat with someone now, or search our help articles.
Already speaking with a technician? Enter the six-digit code they gave you to connect.
Start a conversation and you will be routed to the next available person. Outside hours we will reply by email.
Not urgent, or easier to write down? Send us the details and we will give you a reference number to track it.
Submit a requestAlready submitted something? Track an existing request
Pay for a single repair or cover the whole year. Register, run the installer, and you go straight into the queue for the problem you described.
If you need to reset your password, click on the "Forgot Password" link on the login page. Enter your email address and we will send you a reset link.…
tutorialsThe Roejin Support Console provides comprehensive customer support management including ticket tracking, live chat, remote assistance, and knowledge b…
By chat, by phone, or by joining a session. You are placed in the queue and told where you are in it.
The next available person picks it up. If they need authority or a specialist, a supervisor joins automatically.
If it helps, they connect to your screen — only after you approve, and only for as long as you allow.
We will never call you out of the blue asking for a session code, a password, or payment. If someone contacts you claiming to be from Roejin and you did not contact us first, end the conversation and start a session from this website instead. Every genuine request begins here.
During a session you can see exactly what is shared, a toolbar stays on your screen the whole time, and you can stop it instantly. Our technicians can connect to your device — your device can never connect to theirs.
Fastest for most things.
Start a chat
Get a reference number.
Open a request
See progress, add details.
Look up your reference
Given to you by a technician.
Enter your code
Monday to Friday, 8am to 6pm. Everything is handled here — we do not take support requests by email or phone, so you always have a reference number and a written record.